PSP Debuts ‘Quiet by Design’: Reducing Noise and Enhancing the Guest Experience

PSP Debuts ‘Quiet by Design’: Reducing Noise and Enhancing the Guest Experience

Palm Springs International Airport (PSP) is pleased to introduce Quiet by Design, a redesigned audio environment that minimizes unnecessary overhead announcements and replaces them with a more intentional, streamlined communication approach. Fully implemented throughout the terminal, Quiet by Design brings clarity and calm to the travel experience—enhancing the welcoming spirit that characterizes both our airport and the destination we serve.

The program delivers essential information thoughtfully and efficiently, creating a quieter, more modern terminal that upholds PSP’s commitment to an exceptional guest experience. Quiet by Design improves information delivery while reducing noise levels across the airport. Instead of broad, frequent announcements, gate-level messaging is now more targeted, concise, and consistent. Passengers still receive all necessary flight updates, but without the constant audio disruptions that can cause stress or confusion.

Visual displays now carry a larger share of information, complementing refined sound zones to provide a seamless, easy-to-navigate experience. “Our terminal has always been known for its sense of calm—open-air spaces, natural light, and a relaxed desert aesthetic,” said Harry Barrett Jr., Executive Director of Aviation. “Quiet by Design enhances that feeling. Guests now enjoy a more peaceful terminal without sacrificing clarity or access to information.” Quiet by Design is just one part of PSP’s ongoing efforts to elevate the guest experience.

The airport has expanded its curbside and volunteer Navigator teams to offer warm, personal assistance throughout the terminal, refreshed its concessions program with new dining and retail options, and added more passenger amenities, including increased charging stations and updated seating. These improvements work alongside the quieter audio environment to create a terminal that feels more intuitive, welcoming, and aligned with the relaxed spirit of Palm Springs—with even more enhancements on the horizon, visiting ProgressPSP.com.